Policies | B Elise Beauty

Cancellation policy
Please contact b.elisebeauty@gmail.com for all appointments that need to be cancelled or rescheduled atleast 48 hours before your scheduled appointment. B Elise Beauty prioritizes accommodating you and other clients for all your hair care needs. Time can sometime be limited and for that reason we ask that you respectfully comply with our 48 hour cancellation policy. Deposits are applied to next scheduled appointment when you reschedule within guidelines of our 48 hour cancellation policy.

NO SHOWS - Deposit will not be refunded and B Elise has the right to refuse future service.

Return policy

We always want you to be happy with your purchase, so we have a 10-day B Elise Beauty Promise!
If for any reason you are unsatisfied with your B Elise Beauty purchase, we will be more than willing to either process a refund or exchange within 10 days of delivery.
*Restrictions:

- Custom hair and wig orders are non-refundable unless product is damaged upon receipt.
- Refunds and exchanges are ONLY for B Elise Beauty hair care products that have not been unwrapped, or tampered with in any way. The products must be returned within ten (10) days of the date that you received your order. Once we have received your return, your refund will be processed. The refunded amount will be credited to the original payment method.
How to process a refund or exchange
1. Send an email to b.elisebeauty@gmail.com Please include all relevant information and photos if applicable.
2. Once you receive return authorization, a pre-paid return label will be sent and you can ship your return.
3. Please allow 7 to 14 business days for processing.

Merchandise returned without contacting us first will not be processed.

Chargeback policy
Please contact us before attempting a chargeback, we are more than happy to resolve any issues you may have.
Fraudulent chargebacks will result in legal action up to and including prosecution of individuals committing chargeback fraud.

B Elise Beauty is the sole owner of the information that is collected on this site. We do not, and will not sell, or share in any way, any information to any outside parties, except those outlined in this policy. We collect information from the customer(s) to process their order(s). We also use this information to inform the customer(s) about relevant issues regarding their account. We collect information that is relevant to processing orders and other topics related to this. Information that we collect includes but is not limited to name, shipping address, billing address, telephone numbers, e-mail address, and credit/debit card information for your payment. Your contact information is also used to send notification to you regarding promotions.